Broadvoice Reviews

Reliability: Broadvoice is known for its reliable service, with the phone system rarely down.

Ease of Use: The software is easy to use, with features and benefits straightforward and simple to manage.

Customer Service: Many users praise the friendly and helpful customer service, with real people available for support.

Cost-Effectiveness: Broadvoice is considered cost-effective, offering structured plans that fit company needs and saving users money.

Feature-Rich: The platform offers a wide range of features, including auto-attendant, voicemail to text, call logs, and advanced softphone capabilities.

Scalability: Broadvoice is scalable, making it suitable for businesses of various sizes.

Access Anywhere, At Anytime: Never miss an interaction regardless of location.

Save Your Company Money: Reduce your CAPEX business costs by using secure BYOD.

Stop Juggling Multiple Applications: Use a single app for calls, messages, and meetings.

Give Your Team Proper Work/Life: Keep work and personal interactions separate.

Streamline Your Portfolio Management: Use one vendor for everything from phones to video.

Mix and Match Your Seat Types: Don’t pay for features your employees don’t need.

Customer Service Issues: Some users have reported negative experiences with customer service, citing unhelpful or rude representatives.

Feature Limitations: The Metered plan has some feature limitations, such as restricted advanced functionality like Call Recording or Virtual Faxing, which are available only in the Professional plan.

Hidden Elements in Pricing: The pricing policy can be problematic due to hidden elements, and calls are not truly unlimited.

Technical Issues: Some users have experienced poor phone quality and issues with VoIP capabilities.

Administrative Issues: There have been reports of issues with updating names in the admin site not reflecting on the phone's address book.